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Excellence in public administration: job satisfaction as a factor of good administration

Author

Listed:
  • Aleksander Aristovnik
  • Polonca Kovač
  • Anamarija Leben
  • Nina Tomaževič

Abstract

Good administration emphasises the service-mindedness of public administration and the restriction of authority. It has long been primarily understood as a legal doctrine. However, the notion of good administration has to be expanded with the concept of business excellence to incorporate specific managerial elements because satisfied civil servants better satisfy the public interest and the rights of parties. Hence, an analysis of good administration in relation to job satisfaction was conducted, with a special focus on Slovenian practices in various types of administrative agencies. First, the results show that job satisfaction is a factor of good administration and, second, that its understanding and enforcement vary according to the type of agency involved (service or authoritative). Third, there is an insufficient awareness of job satisfaction impact both on the satisfaction of parties in administrative procedures and on good administration holistically.

Suggested Citation

  • Aleksander Aristovnik & Polonca Kovač & Anamarija Leben & Nina Tomaževič, 2018. "Excellence in public administration: job satisfaction as a factor of good administration," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 18(1/2), pages 127-144.
    • Handle: RePEc:ids:ijhrdm:v:18:y:2018:i:1/2:p:127-144
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    Citations

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    Cited by:

    1. Dimitris Apostolakos & Theodore Metaxas, 2021. "Executive Selection Process and Job Satisfaction: The Case of the Independent Authority for Public Revenue (IAPR) in Greece," Administrative Sciences, MDPI, vol. 11(3), pages 1-15, September.
    2. Bernhard Hirsch & Fabienne-Sophie Schäfer & Aleksander Aristovnik & Polonca Kovač & Dejan Ravšelj, 2023. "The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis," Journal of Business Economics, Springer, vol. 93(1), pages 173-192, January.

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