IDEAS home Printed from https://ideas.repec.org/a/ids/ijhdev/v4y2018i2p123-136.html
   My bibliography  Save this article

Identifying happiness index parameters in the United Arab Emirates to develop better user feedback tools

Author

Listed:
  • Laila Alawi Saleh Alsaadi
  • Sami Miniaoui

Abstract

This study attempts to determine the concept and meaning of happiness for customers in the United Arab Emirates by understanding user preferences for governmental services. Focusing on three sectors, health, education, and utility, this study intends to highlight the main happiness indices and show how the level of priority or importance of these indices can differ between sectors. The results reveal that time is the most vital happiness factor for customers in the utility sector, followed by quality and cost. In contrast, in both the education and health sectors, quality is the most vital factor, followed by time and cost. Three models were generated for the selected sectors-based on keywords extracted from interviewee responses. Furthermore, customers in the United Arab Emirates prefer on-the-spot feedback tools to out-of-the-spot tools. The analysis results of the qualitative interviews and quantitative surveys can facilitate and guide the development and selection of appropriate feedback tools. Finally, some feedback tools are proposed based on the happiness indices of customers and the study results.

Suggested Citation

  • Laila Alawi Saleh Alsaadi & Sami Miniaoui, 2018. "Identifying happiness index parameters in the United Arab Emirates to develop better user feedback tools," International Journal of Happiness and Development, Inderscience Enterprises Ltd, vol. 4(2), pages 123-136.
    • Handle: RePEc:ids:ijhdev:v:4:y:2018:i:2:p:123-136
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=92044
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijhdev:v:4:y:2018:i:2:p:123-136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=395 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.