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Towards analysing training needs: a case study in a Greek bank

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  • Evangelia Krassadaki
  • Nikolaos F. Matsatsinis
  • Anastasia K. Hanzis
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    Abstract

    This paper is part of a broader research project, which aims to upgrade the existing human resource procedure of a bank to a strategic human resource management approach. In this aspect, five dimensions were considered: selection, career, performance, reward and training. As part of the project, an integrated information system for skills and training management was developed. Therefore, the fundamental step was the enrichment of the existing job descriptions. This paper presents a seven-step methodology, which decomposes job positions to roles and tasks, and tasks to the required knowledge, skills and competences, in order for an employee to accomplish a job. The results can be used as a tool towards analysing training needs. The basic assumption of this methodology is the fact that employees usually undertake more than one role during their working time, which is the case for most bank branches in Greece.

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    Bibliographic Info

    Article provided by Inderscience Enterprises Ltd in its journal Int. J. of Financial Services Management.

    Volume (Year): 4 (2010)
    Issue (Month): 3 ()
    Pages: 199-219

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    Handle: RePEc:ids:ijfsmg:v:4:y:2010:i:3:p:199-219

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    Web page: http://www.inderscience.com/browse/index.php?journalID=76

    Related research

    Keywords: training needs analysis; job description; job roles; job profiling; Greek banks; Greece; strategic HRM; human resource management; employee selection; careers; employee performance; rewards; information systems; integrated information.;

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