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Towards a dynamic balanced scorecard approach: the case of Changi General Hospital in Singapore

Author

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  • Hassan Qudrat-Ullah
  • Clare Chow
  • Mark Goh

Abstract

We present a case study of how the Balanced Scorecard (BSC) approach can be applied on an interactive basis to better manage the resources of a mid-sized public sector hospital in Singapore. Using this dynamic BSC approach, this paper asserts that managerial decision making and performance measurement can be evaluated across the value chain of the enterprise more accurately and better depict the interactions occurring between different resources pools of an organisation, over time.

Suggested Citation

  • Hassan Qudrat-Ullah & Clare Chow & Mark Goh, 2007. "Towards a dynamic balanced scorecard approach: the case of Changi General Hospital in Singapore," International Journal of Enterprise Network Management, Inderscience Enterprises Ltd, vol. 1(3), pages 230-237.
    • Handle: RePEc:ids:ijenma:v:1:y:2007:i:3:p:230-237
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