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The evolution of e-banking: a study of Indian and Kenyan technology awareness

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Author Info

  • Richard Nyangosi
  • J.S. Arora
  • Sumanjeet Singh
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    Abstract

    Banking through electronic channels has gained increasing popularity in recent years. This system, popularly known as 'e-banking', provides alternatives for faster delivery of banking services to a wide range of customers. This study aims to collect customers' opinions regarding the importance of e-banking and the adoption levels of various e-banking technologies in India and Kenya. The study also highlights the trends of e-banking indicators in India and Kenya. Further, it segregates the data collected into an Indian and a Kenyan customer basis, to identify differences in their attitudes towards the emergence of e-banking. The overall result indicates that customers in both countries have developed positive attitudes and they attach much importance to the emergence of e-banking.

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    Bibliographic Info

    Article provided by Inderscience Enterprises Ltd in its journal Int. J. of Electronic Finance.

    Volume (Year): 3 (2009)
    Issue (Month): 2 ()
    Pages: 149-165

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    Handle: RePEc:ids:ijelfi:v:3:y:2009:i:2:p:149-165

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    Web page: http://www.inderscience.com/browse/index.php?journalID=171

    Related research

    Keywords: electronic banking; e-banking; electronic finance; e-finance; technology awareness; banking services; customer attitudes; India; Kenya; developing countries.;

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