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The evolution of e-banking: a study of Indian and Kenyan technology awareness

Author

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  • Richard Nyangosi
  • J.S. Arora
  • Sumanjeet Singh

Abstract

Banking through electronic channels has gained increasing popularity in recent years. This system, popularly known as 'e-banking', provides alternatives for faster delivery of banking services to a wide range of customers. This study aims to collect customers' opinions regarding the importance of e-banking and the adoption levels of various e-banking technologies in India and Kenya. The study also highlights the trends of e-banking indicators in India and Kenya. Further, it segregates the data collected into an Indian and a Kenyan customer basis, to identify differences in their attitudes towards the emergence of e-banking. The overall result indicates that customers in both countries have developed positive attitudes and they attach much importance to the emergence of e-banking.

Suggested Citation

  • Richard Nyangosi & J.S. Arora & Sumanjeet Singh, 2009. "The evolution of e-banking: a study of Indian and Kenyan technology awareness," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 3(2), pages 149-165.
    • Handle: RePEc:ids:ijelfi:v:3:y:2009:i:2:p:149-165
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    Citations

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    Cited by:

    1. Muhammad Mahboob Ali, 2010. "E-Business and on line banking in Bangladesh: an Analysis," AIUB Bus Econ Working Paper Series AIUB-BUS-ECON-2010-03, American International University-Bangladesh (AIUB), Office of Research and Publications (ORP), revised Jun 2010.
    2. Shakila Zerin Bony & Faria Kabir, 2013. "Practice of E-banking in commercial bank: An empirical study in Bangladesh," International Journal of Business and Social Research, LAR Center Press, vol. 3(5), pages 168-177, May.
    3. Kala Kamdjoug, Jean Robert & Wamba-Taguimdje, Serge-Lopez & Wamba, Samuel Fosso & Kake, Ingrid Bive'e, 2021. "Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).

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