IDEAS home Printed from https://ideas.repec.org/a/ids/ijbexc/v32y2024i4p433-455.html
   My bibliography  Save this article

Assessing inhibitors to adoption of m-wallet: a BWM approach

Author

Listed:
  • Ashwarya Kapoor
  • Rajiv Sindwani
  • Manisha Goel

Abstract

The purpose of this study is to propose a novel multi-criterion approach for assessment of inhibitors to mobile wallet (m-wallet) adoption among consumers. Nine barriers to m-wallet adoption are explored through systematic review of literature and discussion with expert. A relatively new and efficacious multi criterion decision making approach named best worst method (BWM) has been proposed to prioritise the hindrances in the adoption of m-wallet. Sensitivity analysis has been conducted to inspect the robustness of the study. Analysis revealed risk barrier, usage barrier and value barrier as the top three inhibitors to acceptance of m-wallet. Examination of the literature indicates that this study is among the pioneer studies to prioritise inhibitors to m-wallet acceptance using BWM. Current study provides valuable insights to the managers about the barriers to be focused upon while framing strategies, resulting in increase in the number of m-wallet users. The study will also provide framework for academicians to carry out further research in the field of mobile wallets.

Suggested Citation

  • Ashwarya Kapoor & Rajiv Sindwani & Manisha Goel, 2024. "Assessing inhibitors to adoption of m-wallet: a BWM approach," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 32(4), pages 433-455.
    • Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:433-455
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=137567
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:433-455. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=291 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.