IDEAS home Printed from https://ideas.repec.org/a/ids/ijbexc/v30y2023i4p507-531.html
   My bibliography  Save this article

Antecedents of Indian information technology service organisations moving up the value chain: a mediation model

Author

Listed:
  • B. Mahendramohan
  • G. Kannabiran
  • P. Sridevi

Abstract

Automation and competition are challenging the Indian information technology (IT) service organisations. Significant portions of the revenue earned by Indian IT service organisations come from the low end of the value chain. Technologies such as artificial intelligence (AI) are expected to automate these low value-added services. Many other low-cost locations are emerging as competitors for the Indian IT industry. New technologies also offer scope for high-value services. This study proposes a theoretical model based on the resource-based view to understand the phenomenon of moving up the value chain in IT services. Data collected from 230 employees of Indian IT service organisations were analysed using structural equation modelling. The results show that the relationship management capability and the project management capability of the IT service organisation improve the quality of the service provided, which in turn enables the organisation to move up the value chain of IT services.

Suggested Citation

  • B. Mahendramohan & G. Kannabiran & P. Sridevi, 2023. "Antecedents of Indian information technology service organisations moving up the value chain: a mediation model," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 30(4), pages 507-531.
    • Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:507-531
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=133496
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:507-531. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=291 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.