IDEAS home Printed from https://ideas.repec.org/a/ids/ijbexc/v30y2023i1p111-131.html
   My bibliography  Save this article

Exploring factors influencing employees satisfaction during COVID19 era: an empirical study on Jordanian telecommunication firms

Author

Listed:
  • Khaled Mohammad Kayed Alhyasat

Abstract

This study aimed at exploring the factors influencing employees' satisfaction. The literature depicted conflicting results regarding such domain and especially in the Middle East, where this paper aims at establishing a solid view of the discipline. A research model was developed based on the literature review and theory approach. The model hypothesised that perceived human capital, social capital, strategic leadership, and occupational health and safety as independent variables, and employee satisfaction as dependent variable. A questionnaire was utilised to explore Jordanian employees' perceptions regarding the research model constructs. A sample of 285 Jordanian employees filled the surveys based on their awareness of employee satisfaction concepts and their willingness to participate in the study. This study utilises the structural equation modelling (SEM) approach with AMOS as an analysis method. Findings indicated that human capital, social capital, strategic leadership, and occupational health and safety jointly determine employees' satisfaction.

Suggested Citation

  • Khaled Mohammad Kayed Alhyasat, 2023. "Exploring factors influencing employees satisfaction during COVID19 era: an empirical study on Jordanian telecommunication firms," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 30(1), pages 111-131.
    • Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:111-131
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=130786
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:111-131. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=291 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.