IDEAS home Printed from https://ideas.repec.org/a/idp/bizinf/y2013i5p356_360.html
   My bibliography  Save this article

Role of After-sale Service in Promoting Industrial Equipment in the Market

Author

Listed:
  • Sobchak Andrey P.

    (National Aerospace University "Kharkiv Aviation Institute" named after M. Ye. Zhukovskiy)

  • Kovalenko Sofiya V.

    (National Aerospace University "Kharkiv Aviation Institute" named after M. Ye. Zhukovskiy)

Abstract

The article provides materials devoted to the conduct of high-quality after-sale service as a necessary and effective instrument that provides stable sales of company products. It presents the following types of services: pre-sale, warranty and after-warranty. It considers factors that influence clients interest in conducting after-warranty service and risks, both basic and additional. Advancement of a production product to the final consumer and its further existence significantly depend not only on pre-sale and warranty service, but also on a correct policy of ensuring after-warranty life of a product. The article offers a consequence of performance of obligations on after-warranty service of highly technological industrial equipment. As a result, a conclusion is made: the quality of service would directly influence further interrelations after expiry of the warranty term between the customer and executor, who operates on behalf of the producer or is the producer.

Suggested Citation

  • Sobchak Andrey P. & Kovalenko Sofiya V., 2013. "Role of After-sale Service in Promoting Industrial Equipment in the Market," Business Inform, RESEARCH CENTRE FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS (KHARKIV, UKRAINE), Kharkiv National University of Economics, issue 5, pages 356-360.
    • Handle: RePEc:idp:bizinf:y:2013:i:5:p:356_360
    as

    Download full text from publisher

    File URL: https://www.business-inform.net/pdf/2013/5_0/356_360.pdf
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:idp:bizinf:y:2013:i:5:p:356_360. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Khaustova Viktoriia (email available below). General contact details of provider: https://www.business-inform.net .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.