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The Influence Of Organisational Culture On The Total Quality Management Programme Performance / La Influencia De La Cultura Organizativa En El Rendimiento De Los Programas De Gestión De La Calidad Total

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  • Roldán, José L.

    ()
    (Universidad de Sevilla (España))

  • Leal-Rodríguez, Antonio L.

    ()
    (Universidad de Sevilla (España))

  • Leal, Antonio G.

    ()
    (Universidad de Sevilla (España))

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    Abstract

    This paper aims to examine the relationships between different types of cultures and effectiveness in Total Quality Management (TQM) implementation. Using Cameron’s framework, we have tested the connection between a quality culture taxonomy and TQM programme performance using data from a survey carried out with 113 Spanish companies that have implemented TQM systems. A structural equation modelling is proposed to assess the links between both types of constructs using the Partial Least Squares (PLS) technique. The most substantial results confirm, in the sample analysed, the relationship between quality culture types and the TQM programme performance, and there being different influence levels of the quality cultures. / Este artículo examina las relaciones entre los diferentes tipos de cultura y la efectividad en la implantación de la Gestión de la Calidad Total (GCT). Utilizando el modelo de Cameron, hemos testado la relación entre una taxonomía de culturas de calidad y el rendimiento de un programa de GCT en una muestra de 113 empresas espa˜nolas que tienen implantados sistemas GCT. Se propone un modelo de ecuaciones estructurales para evaluar las relaciones entre ambos tipos de constructos utilizando para ello la técnica Partial Least Squares (PLS). Los resultados en la muestra utilizada confirman las relaciones entre los tipos de culturas de calidad y el rendimiento de los programas GCT, así como la existencia de diferentes niveles de influencia de estas culturas de calidad.

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    Bibliographic Info

    Article provided by Academia Europea de Dirección y Economía de la Empresa (AEDEM) in its journal Investigaciones Europeas de Dirección y Economía de la Empresa.

    Volume (Year): 18 (2012)
    Issue (Month): 3 ()
    Pages: 183-189

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    Handle: RePEc:idi:jiedee:v:18:y:2012:i:3:p:183-189

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    Postal: Investigaciones Europeas de Dirección y Economía de la Empresa, Facultad de Ciencias Económicas y Empresariales, Universidad de Vigo, Lagoas - Marcosende s/n, E-36310, Vigo, Pontevedra, España
    Phone: (+34) 986812473
    Fax: (+34) 986812401
    Web page: http://www.aedem-virtual.com/es/journal/iedee

    Related research

    Keywords: Quality culture; Performance; Total Quality Management; Cultura de calidad; Rendimiento; Gestión de Calidad Total;

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