Advanced Search
MyIDEAS: Login to save this article or follow this journal

Relación Entre La Calidad De Servicio Y La Satisfacción Del Consumidor. Su Evaluación En El Ámbito Del Turismo Termal /

Contents:

Author Info

  • Alén González, M. E.

    ()
    (Universidad de Vigo (España))

  • Fraiz Brea, J. A

    ()
    (Universidad de Vigo (España))

Registered author(s):

    Abstract

    La calidad de servicio y la satisfacción son constructos que han recibido una gran atención en la literatura de marketing, siendo elementos centrales de muchas investigaciones. Sin embargo, las relaciones entre ambos todavía no están claras. Por ello, en el presente trabajo, se contrasta empíricamente un modelo que recoge las relaciones causales encontradas para ambos. Concretamente, pretendemos evaluar en el contexto del turismo termal, si la relación entre ambos conceptos es bidireccional (la satisfacción como antecedente de la calidad de servicio y a al mismo tiempo, consecuente) o unidireccional (la satisfacción como antecedente o consecuente de la calidad de servicio). / Service quality and satisfaction are constructs that have received so much attention in marketing literature; they had been the central elements of many investigations. However, the relationship between them is not still clear. Because of it, in the present work, a model which picks up the causal relationships for both is empirically contrasted. Specifically, we expect to evaluate in thermal tourism context, if the relationship between both constructs is bidirectional (satisfaction as an antecedent of service quality and at the same time, consequent) or unidirectional (satisfaction as antecedent or consequent of service quality).

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.aedem-virtual.com/articulos/iedee/v12/121251.pdf
    File Function: complete text
    Download Restriction: no

    Bibliographic Info

    Article provided by Academia Europea de Dirección y Economía de la Empresa (AEDEM) in its journal Investigaciones Europeas de Dirección y Economía de la Empresa.

    Volume (Year): 12 (2006)
    Issue (Month): 1 ()
    Pages: 251-272

    as in new window
    Handle: RePEc:idi:jiedee:v:12:y:2006:i:1:p:251-272

    Contact details of provider:
    Postal: Investigaciones Europeas de Dirección y Economía de la Empresa, Facultad de Ciencias Económicas y Empresariales, Universidad de Vigo, Lagoas - Marcosende s/n, E-36310, Vigo, Pontevedra, España
    Phone: (+34) 986812473
    Fax: (+34) 986812401
    Web page: http://www.aedem-virtual.com/es/journal/iedee

    Related research

    Keywords: Calidad de Servicio; Satisfacción; Turismo Termal; Análisis Factorial Confirmatorio.; Service quality; Satisfaction; Thermal Tourism; Confirmatory Factor Analysis;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:idi:jiedee:v:12:y:2006:i:1:p:251-272. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Tony Crespo Franco).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.