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Bankers’ Perspectives on E-Banking and Its Challenges: Evidence from North India

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  • Himani Sharma

Abstract

As with any new technology, e-banking too presents certain problems for banks. This paper attempts to highlight the difficulties encountered by bankers in using e-banking services. The survey data used in this research was collected through a questionnaire administered to 192 bankers in northern India. The study brings out two significant difficulties in the use of e-banking, viz., heightened stress and technical bottlenecks. To address these concerns, banks must put in place concrete development plans and a system of controls and security that boost competitiveness and ensure further progress. The paper presents the managerial implications of the results, along with suggestions for future research.

Suggested Citation

  • Himani Sharma, 2011. "Bankers’ Perspectives on E-Banking and Its Challenges: Evidence from North India," The IUP Journal of Bank Management, IUP Publications, vol. 0(4), pages 61-70, November.
    • Handle: RePEc:icf:icfjbm:v:10:y:2011:i:4:p:61-70
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