IDEAS home Printed from https://ideas.repec.org/a/ibn/masjnl/v14y2020i5p11.html
   My bibliography  Save this article

The Impact of Organization Culture on Service Quality Provided by Ministry of Industry and Trade in the State of Kuwait

Author

Listed:
  • Jasem Mohammed Jazza Alshemmari

Abstract

This study aimed to identify the impact of organization culture on service quality provided by Ministry of Industry and Trade in the State of Kuwait, To achieve study goals. A questionnaire was designed and distributed over ministry employees. The study population consists of Ministry of Trade and Industry employees in the State of Kuwait. A convenience sample amounting (100) employees was selected Several results have been concluded namely- There is a of statistically significant relationship impact of prevailing organization culture on service quality provided by the Ministry of Industry and Trade in the State of Kuwait, and there is a growing interest in prevailing organizational culture quality in the ministry, and there is a high quality level that is provided to ministry customers. Several recommendations have been suggested, the most important of which are- to delegate some powers to e employees, and to involve employees in the decisions that are taken and related to their work. Attention has to be paid to non-rigidity in administrative decisions, and to develop the service provided to citizens

Suggested Citation

  • Jasem Mohammed Jazza Alshemmari, 2020. "The Impact of Organization Culture on Service Quality Provided by Ministry of Industry and Trade in the State of Kuwait," Modern Applied Science, Canadian Center of Science and Education, vol. 14(5), pages 1-11, May.
    • Handle: RePEc:ibn:masjnl:v:14:y:2020:i:5:p:11
    as

    Download full text from publisher

    File URL: https://ccsenet.org/journal/index.php/mas/article/download/0/0/42534/44379
    Download Restriction: no
    File URL: https://ccsenet.org/journal/index.php/mas/article/view/0/42534
    Download Restriction: no
    ---><---

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:masjnl:v:14:y:2020:i:5:p:11. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.