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Factors Influencing the Success of ERP System Implementation in the Public Sector in the Kingdom of Bahrain

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  • Omar Mohamed Bukamal
  • Rami Mohammad Abu Wadi

Abstract

This study aims empirically to analyze the critical factors that impact the success of ERP system implementation in the public sector in the Kingdom of Bahrain and to clarify the benefits gained from the implementation. The study used a detailed questionnaire as a measuring instrument across the sample group to measure two main variables, the first being critical success factors (CSFs), and the second whether ERP implementation was successful or not. The CSFs are top management commitment and support, ERP system matching organization, business process re-engineering, vendor support, and training users. Those factors found to have a significant impact on ERP system implementation and the results illuminate the high level of success in implementing ERP systems. While simultaneously demonstrating that an organization with a functioning ERP system does not achieve the desired benefits by default, but rather the organization requires certain Critical Success Factors (CSFs) to be present and in effect for those benefits to be achieved.

Suggested Citation

  • Omar Mohamed Bukamal & Rami Mohammad Abu Wadi, 2016. "Factors Influencing the Success of ERP System Implementation in the Public Sector in the Kingdom of Bahrain," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 8(12), pages 21-36, December.
    • Handle: RePEc:ibn:ijefaa:v:8:y:2016:i:12:p:21-36
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    References listed on IDEAS

    as
    1. B S Ahn & S H Choi, 2008. "ERP system selection using a simulation-based AHP approach: a case of Korean homeshopping company," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(3), pages 322-330, March.
    2. David Wittstruck & Frank Teuteberg, 2012. "Understanding the Success Factors of Sustainable Supply Chain Management: Empirical Evidence from the Electrics and Electronics Industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 19(3), pages 141-158, May.
    3. Editors, 2014. "International Journal of Systems Science," International Journal of Systems Science, Taylor & Francis Journals, vol. 45(12), pages 1-1, December.
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    Cited by:

    1. Roberto Rodriguez Venegas & Rafael Espinoza Mosqueda, 2017. "Impact of the Implementation of E-Accounting in Mexico," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 9(3), pages 11-20, March.

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    More about this item

    Keywords

    ERP benefits; top management support; process reengineering; vendor support; training users;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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