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Effective Strategies to Overcome Challenges in ERP Projects: Perspectives from a Canadian Exploratory Study

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  • Sreekumar Menon

Abstract

This qualitative exploratory case study explores strategies and mitigating actions for successful Enterprise Resource Planning (ERP) implementations. The research was conducted in a Canadian case organization in the oil and gas industry, using a semi-structured interview guide with a total of twenty interviews that includes members from four project role groups of senior leaders, project managers, project team members, and business users. For triangulation purposes, the study used interview responses and also ERP project documentation collected for the purpose. The research highlighted several strategies and mitigating actions that can be put in use by organizations. The key themes that emerged as effective strategies include having the right people for support and guidance from experts, change management, clear communications, hands-on training, lots of testing, and risk management. The study also provided evidence that adopting strategies can help overcome critical challenges during ERP implementations.

Suggested Citation

  • Sreekumar Menon, 2019. "Effective Strategies to Overcome Challenges in ERP Projects: Perspectives from a Canadian Exploratory Study," International Business Research, Canadian Center of Science and Education, vol. 12(7), pages 12-23, July.
    • Handle: RePEc:ibn:ibrjnl:v:12:y:2019:i:7:p:12-23
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    References listed on IDEAS

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    1. Sapna Poti & Sanghamitra Bhattacharyya & T.J. Kamalanabhan, 2010. "Change processes and its impact on individuals: perception of ERP users in India," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 4(4), pages 275-298.
    2. Sreekumar A. Menon & Marc Muchnick & Clifford Butler & Tony Pizur, 2021. "Critical Challenges in Enterprise Resource Planning (ERP) Implementation," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(7), pages 1-54, July.
    3. David M. Bourrie & Chetan S. Sankar & Brannon McDaniel, 2012. "The impact on ERP implementation by leadership and organisational culture: a case analysis," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 6(2), pages 112-131.
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    Cited by:

    1. Sreekumar Menon, 2019. "Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study," International Business Research, Canadian Center of Science and Education, vol. 12(8), pages 124-132, August.

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    More about this item

    Keywords

    Enterprise Resource Planning (ERP); implementation; exploratory study; strategies; mitigating actions; critical challenges; Canada; oil and gas industry;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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