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Quality Certification Management As A Determinant Of Competitiveness In The Industrial Manufacturing Sector In The Cd. Juarez, Chih., Mexico-El Paso, Texas, Usa Area ,Gestion De Certificacion De Calidad Como Factor De Competitividad En El Sector Industrial De Manufactura, En La Region Transfronteriza Cd. Juarez, Chih., Mexicoel Paso, Texas, Usa

Author

Listed:
  • Francisco Arturo Bribiescas Silva
  • Ignacio Francisco Romero Magaña

Abstract

Organizational competitiveness is based, primarily, on the quality of products or services offered to the end customer. This paper analyzes the quality certification process in manufacturing for the region Cuidad Juárez, Mexico and El Paso, Texas. ISO-9000 and TS-16949 certifications for the Automotive Industry were the primary focused of this research. This research includes revision of strategic planning, top management leadership in quality, quality training of the human resource, client focus, documentation and evaluation of the quality system and lack of strategic planning. Expert opinions were considered in the use of quality tools to increase competitiveness. The results show levels of low performance at the department level with regard to the use of quality certifications. A model to analyze the impact of Management Quality System on competitiveness is proposed.

Suggested Citation

  • Francisco Arturo Bribiescas Silva & Ignacio Francisco Romero Magaña, 2014. "Quality Certification Management As A Determinant Of Competitiveness In The Industrial Manufacturing Sector In The Cd. Juarez, Chih., Mexico-El Paso, Texas, Usa Area ,Gestion De Certificacion De Calid," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 7(1), pages 113-131.
    • Handle: RePEc:ibf:riafin:v:7:y:2014:i:1:p:113-131
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    More about this item

    Keywords

    Quality Certifications; Competitiveness; Manufacturing Sector;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • N66 - Economic History - - Manufacturing and Construction - - - Latin America; Caribbean

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