Exploratory Study Of Variables Through The Structural Analysis Mic Mac In The Service To Users In The Municipal Administration At Monterrey, Mexico, Estudio Exploratorio De Variables A Traves De Analisis Estructural Mic Mac En La Prestacion Del Servicio En La Administracion Publica Municipal De Monterrey, Mexico

Attempts to improve deficiencies in public administration transitional economy countries such as Mexico have occurred over a long period. Even though Mexico has advanced administrative concepts (training, modernization and measurement for the service), there remains work do. Matters including conflict of interests, slow procedure, prepotency and deficiencies in facilities are the most frequent complaints by citizens from Monterrey. Based on information provided by the transparency office in Nuevo León, México an exploratory study of variables was conducted. We use the Impact Matrix Cross-Reference Multiplication Applied to a Classification (MIC MAC) technique. The objective was to identify key variables that disturb the system. These areas must be addressed to improve the service to users. Those essential variables identified through MIC MAC keep the system going, so it is relevant to identify them in order to identify actions that reduce the problems.