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The Impact of Nursing Characteristics and the Work Environment on Perceptions of Communication

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  • Dana Tschannen
  • Eunjoo Lee

Abstract

Failure to communicate openly and accurately to members of the healthcare team can result in medical error. The purpose of this study was to explore the impact of nursing characteristics and environmental values on communication in the acute care setting. Nurses ( 𠑛 = 1 3 5 ) on four medical-surgical units in two hospitals completed a survey asking nurses' perceptions of communication, work environment, and nursing demographics. LPNs perceived significantly higher levels of open communication with nurses than did RNs ( 𠑃 = . 0 4 2 ). RNs noted higher levels of accuracy of communication among nurses than did LPNs ( 𠑃 < . 0 0 1 ). Higher experience levels resulted in greater perceptions of open communication. Only environmental values (e.g., trust, respect) were a significant predictor of both openness and accuracy of communication. These findings suggest understanding the environment (e.g., presence or absence of trust, respect, status equity, and time availability) is a foundational step that must occur before implementing any strategies aimed at improving communication.

Suggested Citation

  • Dana Tschannen & Eunjoo Lee, 2012. "The Impact of Nursing Characteristics and the Work Environment on Perceptions of Communication," Nursing Research and Practice, Hindawi, vol. 2012, pages 1-7, February.
    • Handle: RePEc:hin:jnlnrp:401905
    DOI: 10.1155/2012/401905
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    Cited by:

    1. Fikadu Balcha Hailu & Chanyalew Worku Kassahun & Mirkuzie Woldie Kerie, 2016. "Perceived Nurse—Physician Communication in Patient Care and Associated Factors in Public Hospitals of Jimma Zone, South West Ethiopia: Cross Sectional Study," PLOS ONE, Public Library of Science, vol. 11(9), pages 1-21, September.

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