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Telemedicine Use and the Perceived Risk of COVID-19: Patient Experience

Author

Listed:
  • Hassan Hosseinzadeh

    (School of Health & Society, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Zubair Ahmed Ratan

    (School of Health & Society, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Kamrun Nahar

    (Institute of Child and Mother Health (ICMH), Matuail, Dhaka 1362, Bangladesh)

  • Ann Dadich

    (School of Business, Western Sydney University, Penrith, NSW 2751, Australia)

  • Abdullah Al-Mamun

    (School of Business, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Searat Ali

    (School of Business, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Marzieh Niknami

    (The Practice-Bundanoon, Bundanoon, NSW 2578, Australia)

  • Iksheta Verma

    (School of Health & Society, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Joseph Edwards

    (School of Health & Society, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Mahmmoud Shnaigat

    (School of Health & Society, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Md Abdul Malak

    (Department of Geography and Environment, Jagannath University, 9-10 Chittaranjan Ave, Dhaka 1100, Bangladesh)

  • Md Mustafizur Rahman

    (International Centre for Diarrhoeal Disease Research, Bangladesh (icddr,b), Dhaka 1212, Bangladesh)

  • Anthony Okely

    (School of Health & Society, University of Wollongong, Wollongong, NSW 2522, Australia)

Abstract

Introduction: The COVID-19 outbreak resulted in an increased demand for telemedicine worldwide. Telemedicine is a technology-based virtual platform that allows the exchange of clinical data and images over remote distances. This study aims to examine the impact of the perceived risk of COVID-19 on telemedicine use in Bangladesh. Methods: This explanatory study was conducted in hospital settings across Dhaka city in Bangladesh. Patients were eligible to participate if they were aged 18 years or over and had used telemedicine in a hospital at least once since the COVID-19 outbreak. Outcome variables included sociodemographic, the perceived risk of COVID-19, and telehealth use. Study data were collected using an online and paper-based survey. Results: A total of 550 patients participated in this study, mostly male (66.4%), single (58.2%), and highly educated (74.2%). The means of the different domains of telemedicine use reflected a high degree of perceived benefit, accessibility, and satisfaction but a lower degree of privacy and discomfort, care personnel expertise, and usability. COVID 19 perceived risk predicted between 13.0% and 26.6% of variance in telemedicine domains, while the effects of demographic variables were controlled or removed. The perceived risk of COVID-19 was negatively correlated with privacy and discomfort, as well as care personnel concerns. Low and high levels of perceived COVID-19 risk were less likely to encourage the use of telemedicine as a risk reduction tool. Discussion: The participants were mainly satisfied with telemedicine, finding it beneficial and accessible; however, many were concerned about privacy, care personnel expertise, and its usability. The perceived risk of COVID-19 was a strong predictor (contributor) of telemedicine use, suggesting that risk perception can be used to encourage telemedicine use as a risk reduction strategy during pandemics; however, a medium level of risk was more promising.

Suggested Citation

  • Hassan Hosseinzadeh & Zubair Ahmed Ratan & Kamrun Nahar & Ann Dadich & Abdullah Al-Mamun & Searat Ali & Marzieh Niknami & Iksheta Verma & Joseph Edwards & Mahmmoud Shnaigat & Md Abdul Malak & Md Musta, 2023. "Telemedicine Use and the Perceived Risk of COVID-19: Patient Experience," IJERPH, MDPI, vol. 20(4), pages 1-19, February.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:4:p:3061-:d:1063380
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    References listed on IDEAS

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    1. Gebisa Guyasa Kabito & Mekuriaw Alemayehu & Tesfaye Hambisa Mekonnen & Sintayehu Daba Wami & Jember Azanaw & Tsegaye Adane & Zelalem Nigussie Azene & Mehari Woldemariam Merid & Atalay Goshu Muluneh & , 2020. "Community’s perceived high risk of coronavirus infections during early phase of epidemics are significantly influenced by socio-demographic background, in Gondar City, Northwest Ethiopia: A cross-sect," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-12, November.
    2. Natalie Robson & Hassan Hosseinzadeh, 2021. "Impact of Telehealth Care among Adults Living with Type 2 Diabetes in Primary Care: A Systematic Review and Meta-Analysis of Randomised Controlled Trials," IJERPH, MDPI, vol. 18(22), pages 1-18, November.
    3. Antonio Romano & Fausto Fiori & Massimo Petruzzi & Fedora Della Vella & Rosario Serpico, 2022. "Youtube TM Content Analysis as a Means of Information in Oral Medicine: A Systematic Review of the Literature," IJERPH, MDPI, vol. 19(9), pages 1-8, April.
    4. Rashid M. Ansari & Mark Harris & Hassan Hosseinzadeh & Nicholas Zwar, 2021. "Healthcare Professionals’ Perspectives of Patients’ Experiences of the Self-Management of Type 2 Diabetes in the Rural Areas of Pakistan: A Qualitative Analysis," IJERPH, MDPI, vol. 18(18), pages 1-14, September.
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