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Psychosocial Risks among Quebec Healthcare Workers during the COVID-19 Pandemic: A Social Media Analysis

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Listed:
  • Maryline Vivion

    (Department of Scientific Valorization and Quality, Institut National de Santé Publique du Québec (INSPQ), Quebec, QC G1V 5B3, Canada
    CHU de Québec-Université Laval Research Center, Quebec, QC G1V 4G2, Canada)

  • Nathalie Jauvin

    (Department of Environmental and Occupational Health and Toxicology, Institut National de Santé Publique du Québec (INSPQ), Quebec, QC G1V 5B3, Canada)

  • Nektaria Nicolakakis

    (Department of Environmental and Occupational Health and Toxicology, Institut National de Santé Publique du Québec (INSPQ), Montreal, QC H2P 1E2, Canada)

  • Mariève Pelletier

    (Guidance and Counseling School, Université Laval, Quebec, QC G1V 0A6, Canada)

  • Marie-Claude Letellier

    (Department of Public Health of Gaspésie-Îles-de-la-Madeleine, Gaspe, QC G4X 1A9, Canada)

  • Caroline Biron

    (Department of Management, Faculty of Business & Administration, VITAM—Research Center for Sustainable Health, Université Laval, Quebec, QC G1V 0A6, Canada)

Abstract

During the COVID-19 pandemic, healthcare workers (HCWs) were at high risk of exposure to the SARS-CoV-2 virus and to work-related psychosocial risks, such as high psychological demands, low social support at work and low recognition. Because these factors are known to be detrimental to health, their detection and mitigation was essential to protect the healthcare workforce during the pandemic, when this study was initiated. Therefore, using Facebook monitoring, this study aims to identify the psychosocial risk factors to which HCWs in Quebec, Canada reported being exposed at work during the first and second pandemic waves. In this study, HCWs mainly refer to nurses, respiratory therapists, beneficiary attendants and technicians (doctors, managers and heads of healthcare establishments were deemed to be less likely to have expressed work-related concerns on the social media platforms explored). A qualitative exploratory research based on passive analysis of Facebook pages from three different unions was conducted. For each Facebook page, automatic data extraction was followed by and completed through manual extraction. Posts and comments were submitted to undergo thematic content analysis allowing main coded themes to emerge based on known theoretical frameworks of the psychosocial work environment. In total, 3796 Facebook posts and comments were analyzed. HCWs reported a variety of psychosocial work exposures, the most recurrent of which were high workload (including high emotional demands), lack of recognition and perceived injustice, followed by low workplace social support and work–life conflicts. Social media monitoring was a useful approach for documenting the psychosocial work environment during the COVID-19 crisis and could be a useful means of identifying potential targets for preventive interventions in future sanitary crises or in a context of major reforms or restructuring.

Suggested Citation

  • Maryline Vivion & Nathalie Jauvin & Nektaria Nicolakakis & Mariève Pelletier & Marie-Claude Letellier & Caroline Biron, 2023. "Psychosocial Risks among Quebec Healthcare Workers during the COVID-19 Pandemic: A Social Media Analysis," IJERPH, MDPI, vol. 20(12), pages 1-15, June.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:12:p:6116-:d:1169860
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    References listed on IDEAS

    as
    1. Paula Franklin & Anna Gkiouleka, 2021. "A Scoping Review of Psychosocial Risks to Health Workers during the Covid-19 Pandemic," IJERPH, MDPI, vol. 18(5), pages 1-20, March.
    2. Filippo Rapisarda & Martine Vallarino & Camille Brousseau-Paradis & Luigi De Benedictis & Marc Corbière & Patrizia Villotti & Elena Cavallini & Catherine Briand & Lionel Cailhol & Alain Lesage, 2022. "Workplace Factors, Burnout Signs, and Clinical Mental Health Symptoms among Mental Health Workers in Lombardy and Quebec during the First Wave of COVID-19," IJERPH, MDPI, vol. 19(7), pages 1-14, March.
    3. Nektaria Nicolakakis & Maude Lafantaisie & Marie-Claude Letellier & Caroline Biron & Michel Vézina & Nathalie Jauvin & Maryline Vivion & Mariève Pelletier, 2022. "Are Organizational Interventions Effective in Protecting Healthcare Worker Mental Health during Epidemics/Pandemics? A Systematic Literature Review," IJERPH, MDPI, vol. 19(15), pages 1-18, August.
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