IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v19y2022i5p2901-d762326.html
   My bibliography  Save this article

Analysis of the Calls Received during the COVID-19 Lockdown by the Mental Health Crisis Helpline Operated by the Professional College of Psychology of Aragon

Author

Listed:
  • Alicia Monreal-Bartolomé

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain)

  • Yolanda López-Del-Hoyo

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain
    Department of Psychology and Sociology, University of Zaragoza, 50009 Zaragoza, Spain)

  • Itxaso Cabrera-Gil

    (Psychology Research Group of the Professional College of Psychology of Aragon (COPPA), 50001 Zaragoza, Spain)

  • Alejandra Aguilar-Latorre

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain)

  • Marta Puebla-Guedea

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain
    Department of Psychology and Sociology, University of Zaragoza, 50009 Zaragoza, Spain)

  • Santiago Boira

    (Department of Psychology and Sociology, University of Zaragoza, 50009 Zaragoza, Spain)

  • Jesús Lanero

    (Faculty of Health Sciences, San Jorge University, Villanueva de Gállego University Campus, 50830 Villanueva de Gállego, Spain)

Abstract

COVID-19 has had a direct impact on the physical and mental health of millions of people worldwide. Therefore, a Mental Health Crisis Helpline (MHCH) was set up and offered free of charge by the Professional College of Psychology of Aragon (COPPA) during the lockdown period. This research aims to study the reasons for the calls, to describe the population segments that used it, and to analyse the possible relationships between the variables studied. A total of 1411 calls were answered and 598 were registered. The main reasons for the calls were: anxiety symptoms, concern for a relative, previous mental health problems, conflicts, and depressive symptoms. Significantly more men called for anxiety symptoms (60.8% vs. 49.5%) versus more women calling regarding a chronic physical illness (3.5% vs. 0.7%), concern about a relative (22.7% vs. 12.4%), care guidelines (6% vs. 1.3%), and bereavement (6.2% vs. 2%). Calls regarding conflict increased slightly as the lockdown period progressed ( p < 0.001; r = 0.15), in contrast with calls regarding previous psychological conditions and anxiety symptoms ( p = 0.035; r = −0.09; p = 0.005; r = −0.12). These results highlight the intensive use of the MHCH, confirming the need for the implementation of specific psychological care resources in times of crisis.

Suggested Citation

  • Alicia Monreal-Bartolomé & Yolanda López-Del-Hoyo & Itxaso Cabrera-Gil & Alejandra Aguilar-Latorre & Marta Puebla-Guedea & Santiago Boira & Jesús Lanero, 2022. "Analysis of the Calls Received during the COVID-19 Lockdown by the Mental Health Crisis Helpline Operated by the Professional College of Psychology of Aragon," IJERPH, MDPI, vol. 19(5), pages 1-12, March.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:5:p:2901-:d:762326
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/19/5/2901/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/19/5/2901/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Cuiyan Wang & Riyu Pan & Xiaoyang Wan & Yilin Tan & Linkang Xu & Cyrus S. Ho & Roger C. Ho, 2020. "Immediate Psychological Responses and Associated Factors during the Initial Stage of the 2019 Coronavirus Disease (COVID-19) Epidemic among the General Population in China," IJERPH, MDPI, vol. 17(5), pages 1-25, March.
    2. Marius Brülhart & Valentin Klotzbücher & Rafael Lalive & Stephanie K. Reich, 2021. "Mental health concerns during the COVID-19 pandemic as revealed by helpline calls," Nature, Nature, vol. 600(7887), pages 121-126, December.
    3. Sijia Li & Yilin Wang & Jia Xue & Nan Zhao & Tingshao Zhu, 2020. "The Impact of COVID-19 Epidemic Declaration on Psychological Consequences: A Study on Active Weibo Users," IJERPH, MDPI, vol. 17(6), pages 1-9, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. S. Brent Jackson & Kathryn T. Stevenson & Lincoln R. Larson & M. Nils Peterson & Erin Seekamp, 2021. "Outdoor Activity Participation Improves Adolescents’ Mental Health and Well-Being during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(5), pages 1-18, March.
    2. Durmuş Burak, 2023. "The Effect of Risk and Protective Factors on Primary School Students’ COVID-19 Anxiety: Back to School After the Pandemic," Child Indicators Research, Springer;The International Society of Child Indicators (ISCI), vol. 16(1), pages 29-51, February.
    3. Christian M. Hafner, 2020. "The Spread of the Covid-19 Pandemic in Time and Space," IJERPH, MDPI, vol. 17(11), pages 1-13, May.
    4. Mateusz Ciski & Krzysztof Rząsa, 2023. "Multiscale Geographically Weighted Regression in the Investigation of Local COVID-19 Anomalies Based on Population Age Structure in Poland," IJERPH, MDPI, vol. 20(10), pages 1-23, May.
    5. Yang Yang & Keqiao Liu & Siqi Li & Man Shu, 2020. "Social Media Activities, Emotion Regulation Strategies, and Their Interactions on People’s Mental Health in COVID-19 Pandemic," IJERPH, MDPI, vol. 17(23), pages 1-16, December.
    6. Alessandro Germani & Livia Buratta & Elisa Delvecchio & Claudia Mazzeschi, 2020. "Emerging Adults and COVID-19: The Role of Individualism-Collectivism on Perceived Risks and Psychological Maladjustment," IJERPH, MDPI, vol. 17(10), pages 1-15, May.
    7. Juan Gómez-Salgado & Montserrat Andrés-Villas & Sara Domínguez-Salas & Diego Díaz-Milanés & Carlos Ruiz-Frutos, 2020. "Related Health Factors of Psychological Distress During the COVID-19 Pandemic in Spain," IJERPH, MDPI, vol. 17(11), pages 1-16, June.
    8. Mohammad Farhan Al. Qudah & Ismael Salamah Albursan & Heba Ibraheem Hammad & Ahmad Mohammad Alzoubi & Salaheldin Farah Bakhiet & Abdullah M. Almanie & Soltan S. Alenizi & Suliman S. Aljomaa & Mohammed, 2021. "Anxiety about COVID-19 Infection, and Its Relation to Smartphone Addiction and Demographic Variables in Middle Eastern Countries," IJERPH, MDPI, vol. 18(21), pages 1-14, October.
    9. Fang-Yi Tsai & Hannah Schillok & Michaela Coenen & Christina Merkel & Caroline Jung-Sievers & on behalf of the COSMO Study Group, 2022. "The Well-Being of the German Adult Population Measured with the WHO-5 over Different Phases of the COVID-19 Pandemic: An Analysis within the COVID-19 Snapshot Monitoring Study (COSMO)," IJERPH, MDPI, vol. 19(6), pages 1-27, March.
    10. Xueyan Li & Ping Fu & Changyu Fan & Miao Zhu & Min Li, 2021. "COVID-19 Stress and Mental Health of Students in Locked-Down Colleges," IJERPH, MDPI, vol. 18(2), pages 1-12, January.
    11. Adrianna Wielgopolan & Maciej Pastwa & Aleksandra Warkocka & Kamil Konrad Imbir, 2022. "Anyone but Me: Unrealistic Optimism, Emotions and Anxiety in the Face of COVID-19 Pandemic," IJERPH, MDPI, vol. 20(1), pages 1-13, December.
    12. Mengyue Yuan & Tong Liu & Chao Yang, 2022. "Exploring the Relationship among Human Activities, COVID-19 Morbidity, and At-Risk Areas Using Location-Based Social Media Data: Knowledge about the Early Pandemic Stage in Wuhan," IJERPH, MDPI, vol. 19(11), pages 1-22, May.
    13. Ana Filipa Beato & Leonor Pereira da Costa & Rita Nogueira, 2021. "“Everything Is Gonna Be Alright with Me” : The Role of Self-Compassion, Affect, and Coping in Negative Emotional Symptoms during Coronavirus Quarantine," IJERPH, MDPI, vol. 18(4), pages 1-15, February.
    14. María del Carmen Olmos-Gómez, 2020. "Sex and Careers of University Students in Educational Practices as Factors of Individual Differences in Learning Environment and Psychological Factors during COVID-19," IJERPH, MDPI, vol. 17(14), pages 1-19, July.
    15. Roni Elran-Barak & Maya Mozeikov, 2020. "One Month into the Reinforcement of Social Distancing due to the COVID-19 Outbreak: Subjective Health, Health Behaviors, and Loneliness among People with Chronic Medical Conditions," IJERPH, MDPI, vol. 17(15), pages 1-16, July.
    16. Thomas Probst & Peter Stippl & Christoph Pieh, 2020. "Changes in Provision of Psychotherapy in the Early Weeks of the COVID-19 Lockdown in Austria," IJERPH, MDPI, vol. 17(11), pages 1-10, May.
    17. Junjian Gu, 2020. "Risk Assessment on Continued Public Health Threats: Evidence from China’s Stock Market," IJERPH, MDPI, vol. 17(20), pages 1-30, October.
    18. Zeyu Liu & Huijun Geng & Hao Chen & Meng Zhu & Tingshao Zhu, 2020. "Exploring the Mechanisms of Influence on COVID-19 Preventive Behaviors in China’s Social Media Users," IJERPH, MDPI, vol. 17(23), pages 1-14, November.
    19. Giovanni Fiorilli & Andrea Buonsenso & Nicola Davola & Giulia Di Martino & Francesca Baralla & Stefanos Boutious & Marco Centorbi & Giuseppe Calcagno & Alessandra di Cagno, 2021. "Stress Impact of COVID-19 Sports Restrictions on Disabled Athletes," IJERPH, MDPI, vol. 18(22), pages 1-11, November.
    20. Nora A. Martínez-Vélez & Miriam Arroyo-Belmonte & Marcela Tiburcio & Guillermina Natera-Rey & Morise Fernández-Torres & Graciela Y. Sánchez-Hernández, 2023. "Psycho-Emotional Factors Associated with Depressive Symptoms during Lockdown Due to the COVID-19 Pandemic in the Mexican Population," IJERPH, MDPI, vol. 20(5), pages 1-10, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:19:y:2022:i:5:p:2901-:d:762326. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.