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Patient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review

Author

Listed:
  • Karolina Pogorzelska

    (Department of Family Medicine, Medical University of Bialystok, 15-054 Bialystok, Poland)

  • Slawomir Chlabicz

    (Department of Family Medicine, Medical University of Bialystok, 15-054 Bialystok, Poland)

Abstract

Telemedicine is a convenient tool for providing medical care remotely. It is routinely offered as an alternative to face-to-face consultations in healthcare settings all over the world. Due to the COVID-19 pandemic and increased use of telemedicine in everyday clinical practice, the effectiveness of this modality and patient satisfaction with telemedicine is a subject of growing concern. PubMed and Google Scholar databases were searched. Papers published between January 2020 and August 2021 which met inclusion and exclusion criteria were analyzed. During the COVID-19 pandemic patients have found telemedicine a beneficial tool for consulting healthcare providers. A high level of satisfaction with telehealth was observed in each study across every medical specialty. Telemedicine is undoubtedly a convenient tool that has helped ensure continuity of medical care during the COVID-19 pandemic thanks to its considerable potential. In particular situations, telehealth may adequately replace face-to-face consultation. Regular patients’ feedback is necessary to improve the use of telemedicine in the future.

Suggested Citation

  • Karolina Pogorzelska & Slawomir Chlabicz, 2022. "Patient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review," IJERPH, MDPI, vol. 19(10), pages 1-20, May.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:10:p:6113-:d:817842
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    Citations

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    Cited by:

    1. Malgorzata Witkowska-Zimny & Barbara Nieradko-Iwanicka, 2022. "Telemedicine in Emergency Medicine in the COVID-19 Pandemic—Experiences and Prospects—A Narrative Review," IJERPH, MDPI, vol. 19(13), pages 1-11, July.
    2. Man Hung & Monica Ocampo & Benjamin Raymond & Amir Mohajeri & Martin S. Lipsky, 2023. "Telemedicine among Adults Living in America during the COVID-19 Pandemic," IJERPH, MDPI, vol. 20(9), pages 1-16, April.

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