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The evaluation of the e-payment methods according to user's perspective

Author

Listed:
  • Djamila Toumi Amara

    (National Higher School of Management, Tipaza, Algeria)

  • Mustapha Aimene Saidi

    (National Higher School of Management, Tipaza, Algeria)

Abstract

E-payment methods are becoming increasingly popular in Algeria, and even now it is still in the early stage of development. This research is about evaluating the e-payment method in relation to the customer’s perspective. To achieve the objective of this study, we used a sample of users of BADR bank, to whom we distributed a questionnaire. We collected data and evaluated their satisfaction depending on 5 factors (price, speed, security, privacy, availability) and analysed the data visionally and statistically using SPSS and EXEL. The findings led to several conclusions, such as the satisfaction of ecard users being generally high, primarily influenced by the availability of payment support in shops. However, despite this satisfaction, users are aware of significant issues with e-payment methods in the BADR bank.

Suggested Citation

  • Djamila Toumi Amara & Mustapha Aimene Saidi, 2023. "The evaluation of the e-payment methods according to user's perspective," Journal of Financial Studies, Institute of Financial Studies, vol. 8(15), pages 13-28, November.
    • Handle: RePEc:fst:rfsisf:v:8:y:2023:i:15:p:13-28
    DOI: 10.55654/JFS.2023.8.15.01
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    More about this item

    Keywords

    E-payment; E-cards; satisfaction; payment support; e-payment methods.;
    All these keywords.

    JEL classification:

    • G40 - Financial Economics - - Behavioral Finance - - - General
    • G35 - Financial Economics - - Corporate Finance and Governance - - - Payout Policy

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