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Construindo o diálogo entre competência, recursos e desempenho organizacional

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  • Fernandes, Bruno Henrique Rocha
  • Fleury, Maria Tereza Leme
  • Mills, John

Abstract

This paper deals with the question of how resources affect organizational performance. It assumes competence as a bundle of coordinated resources and employs the Balanced Scorecard (BSC) framework to measure and assess how this coordination influences performance indicators all over BSC perspectives. A review effort in this field showed that financial or internal process indicators are the most considered; performance indicators from learning and growth perspectives or studies evaluating simultaneously all performance perspectives are less common. A case study in a Brazilian water company, using firm’s data and indicators, pointed external factors related to demand to be the strongest performance determinant; employee satisfaction presented association with all BSC perspectives.

Suggested Citation

  • Fernandes, Bruno Henrique Rocha & Fleury, Maria Tereza Leme & Mills, John, 2006. "Construindo o diálogo entre competência, recursos e desempenho organizacional," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 46(4), October.
    • Handle: RePEc:fgv:eaerae:v:46:y:2006:i:4:a:37242
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