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The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context

Author

Listed:
  • Nicola ZECH

    (Zech-Hotelmarketing, Germany)

Abstract

Rates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing - if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand and large numbers of travelers on the other hand are or might be affected. Therefore, Tourism Industry Stakeholder Groups claims regarding transparency can t be denied. This Research Paper focuses on Crisis Management processes from the aspect of the Hotel Industry in a Tourism Context considering a variety of Tourism Market Players. Theoretical foundations combined with empirical research reveal prerequisites, Status Quo as well as opportunities and challenges towards an integrated Crisis Management Model. Finally, key success factors for a Stakeholder Relationship Management based approach are introduced.

Suggested Citation

  • Nicola ZECH, 2015. "The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context," Expert Journal of Business and Management, Sprint Investify, vol. 3(1), pages 27-37.
    • Handle: RePEc:exp:bsness:v:3:y:2015:i:1:p:27-37
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    References listed on IDEAS

    as
    1. Arbel, Avner & Bargur, Jona, 1980. "A planning model for crisis management in the tourism sector," European Journal of Operational Research, Elsevier, vol. 5(2), pages 77-85, August.
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    Cited by:

    1. Thams, Andreas & Zech, Nicola & Rempel, David & Ayia-Koi, Albert, 2020. "An initial assessment of economic impacts and operational challenges for the tourism & hospitality industry due to COVID-19," IU Discussion Papers - Hospitality, Tourism & Event 2/2020, IU International University of Applied Sciences.

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    More about this item

    Keywords

    stakeholder relationship management; crisis management; hotel industry; tourism; destination management;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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