IDEAS home Printed from https://ideas.repec.org/a/eur/ejmsjr/448.html
   My bibliography  Save this article

Service Delivery: The Perceptions of Users’ of Library Services in a Private University in Africa

Author

Listed:
  • Peter N. Kiriri

    (United States International University - Africa (USIU-A))

Abstract

The success of a library in achieving its target in terms of vision and mission is closely linked to how its users perceive the services offered as well as their attitudes towards the same. The researcher investigates the impact the Library has on students learning through analyzing their perception and attitudes towards the services offered at the library as well as the availability of resources and the relationship of the library users with the library staff. The researcher obtained data from 254 library users, who were issued with a structured questionnaire. The findings of this study showed that postgraduate students used the library more often than their undergraduate counterparts. The study also showed that to a great extent, the library was viewed positively, and this directly affected how the library was used. Based on the findings, this paper recommended that employees undergo customer relation training to improve their relations with users, improve internet speed, and VPN connections, regularly update resources and enforce a noise control mechanism.

Suggested Citation

  • Peter N. Kiriri, 2018. "Service Delivery: The Perceptions of Users’ of Library Services in a Private University in Africa," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 3, September.
    • Handle: RePEc:eur:ejmsjr:448
    DOI: 10.26417/275kuj79q
    as

    Download full text from publisher

    File URL: https://revistia.com/index.php/ejms/article/view/6079
    Download Restriction: no
    File URL: https://revistia.com/files/articles/ejms_v3_i4_18/Kiriri.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.26417/275kuj79q?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Nader Habibi, 2016. "Higher Education Policies and Overeducation in Turkey," Working Papers 104, Brandeis University, Department of Economics and International Business School.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Burhan Can Karahasan & Fırat Bilgel, 2021. "The Topography and Sources of Multidimensional Poverty in Turkey," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 154(2), pages 413-445, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eur:ejmsjr:448. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Revistia Research and Publishing (email available below). General contact details of provider: https://revistia.com/index.php/ejms .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.