IDEAS home Printed from https://ideas.repec.org/a/erv/contri/y2009i2009-1015.html
   My bibliography  Save this article

La Mejora De La Calidad En Productos Y Servicios, Un Enfoque Desde La Integración Clientes-Procesos

Author

Listed:
  • Leodanis Pozo Ramos
  • Hartwig Enzo Avendaño Estrada

Abstract

Se presenta un análisis de diecisiete modelos, propuestos entre los años 1988 y 2005 por autores nacionales e internacionales, para la mejora de la calidad de los productos y servicios de la organización. El estudio realizado permitió definir el cluster de los modelos a través de la presencia o ausencia de las variables que son compartidas por los mismos. Estas variables resultan una guía y un punto de partida valioso en el esfuerzo por lograr la mejora en la calidad.

Suggested Citation

  • Leodanis Pozo Ramos & Hartwig Enzo Avendaño Estrada, 2009. "La Mejora De La Calidad En Productos Y Servicios, Un Enfoque Desde La Integración Clientes-Procesos," Contribuciones a la Economía, Servicios Académicos Intercontinentales SL, issue 2009-10, October.
    • Handle: RePEc:erv:contri:y:2009:i:2009-10:15
    as

    Download full text from publisher

    File URL: http://www.eumed.net/ce/2009b/prae.htm
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:erv:contri:y:2009:i:2009-10:15. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Lisette Villamizar (email available below). General contact details of provider: http://www.eumed.net/ce/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.