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Airlines’ plight: where has all the luggage gone?

Author

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  • Chris K. Zane
  • Pedro M. Reyes

Abstract

Purpose - The purpose of this paper is to test the use of radio frequency identification (RFID) for improving track and trace of the luggage handling process and to determine potential decreases in operational costs of airports, namely through reduced baggage sorting expenses. Design/methodology/approach - An experiment was designed to test the feasibility of implementing a RFID‐based tracking system and to determine the practicality and the technical hurdles which must be addressed. Findings - RFID‐optimized airline value chains can improve efficiencies through adaptive load planning, whereby luggage can be loaded onto aircraft based on final destination and reduce manual sorting. Research limitations/implications - The experiment was tested in a small regional airport. Practical implications - RFID allows for synchronous communication through the value chain, enabling airlines to proactively determine if departing aircraft contain the appropriately checked luggage. Originality/value - As customers become more price elastic, the firm must improve its abilities to meet the travel flexibility requirement and provide value added services to customers. RFID can expedite value chains by removing human induced variability and manual sorting, while improving accuracy and providing a heightened awareness of the logistics system.

Suggested Citation

  • Chris K. Zane & Pedro M. Reyes, 2010. "Airlines’ plight: where has all the luggage gone?," Management Research Review, Emerald Group Publishing Limited, vol. 33(7), pages 767-782, June.
    • Handle: RePEc:eme:mrrpps:v:33:y:2010:i:7:p:767-782
    DOI: 10.1108/01409171011055834
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    Citations

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    Cited by:

    1. Johan W de, 2013. "Airline Service Quality in South Africa and Malaysia- An International Customer Expectations Approach," Journal of Economics and Behavioral Studies, AMH International, vol. 5(11), pages 752-761.
    2. Pacagnella, Antônio Carlos & Hollaender, Paulo Sodre & Mazzanati, Giovanni Vitale & Bortoletto, Wagner Wilson, 2021. "Efficiency drivers of international airports: A worldwide benchmarking study," Journal of Air Transport Management, Elsevier, vol. 90(C).

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