IDEAS home Printed from https://ideas.repec.org/a/eme/imefmp/imefm-02-2018-0072.html
   My bibliography  Save this article

The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust intakafulservices

Author

Listed:
  • Sajid Mohy-Ul-Din
  • Sarminah Samad
  • Mohsin Abdur Rehman
  • Mirza Zaar Ali
  • Usman Ahmad

Abstract

Purpose - This study aims to investigate the relationship between institutional trust, dispositional trust and trust intakafulproducts with the mediating effect of service-provider expertise. Design/methodology/approach - The data for this study were collected from 385takafulpolicyholders from Lahore and Islamabad, Pakistan. The relationship is estimated with PLS-SEM using the bias-corrected bootstrapping method. Findings - For paths 1 and 2, the results suggest a significant positive relationship between institutional trust, dispositional trust, service provider expertise and trust intakafulproducts. Results for the bias-corrected bootstrapping model revealed that service provider expertise mediates the relationship between intuitional trust, dispositional trust and trust intakafulproducts. Research limitations/implications - Data were collected from provincial and federal capital cities of Pakistan where institutional setting is much much as compared to other cities Practical implications - From the managerial perspective, the dispositional trust would help them in choosing appropriate marketing strategy, segmentation, new product development, targeting and positioning to increase penetration. At the same time,takafulcompanies need to improve their expertise, knowledge and information-sharing mechanism for fostering overall consumer perception of trust intakafulproducts. Social implications - Insurance, conventional or Islamic, is meant to transfer risk to the third party. Regulators need to improve overall institutional factors because improvement will strengthen the trust level of the general public. Stringent institutional settings act as a sense of strong structural assurance and situational normality. A rise in trust level would induce people to purchase more policies and carry on risky investments that would ultimately result in higher economic growth. Originality/value - To the best of the authors’ knowledge, no empirical study has been conducted to examine the impact of institutional and dispositional trust on trust intakafulproducts with the mediating effect of service provider expertise

Suggested Citation

  • Sajid Mohy-Ul-Din & Sarminah Samad & Mohsin Abdur Rehman & Mirza Zaar Ali & Usman Ahmad, 2019. "The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust intakafulservices," International Journal of Islamic and Middle Eastern Finance and Management, Emerald Group Publishing Limited, vol. 12(4), pages 509-522, August.
    • Handle: RePEc:eme:imefmp:imefm-02-2018-0072
    DOI: 10.1108/IMEFM-02-2018-0072
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/IMEFM-02-2018-0072/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/IMEFM-02-2018-0072/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/IMEFM-02-2018-0072?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:imefmp:imefm-02-2018-0072. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.