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Humanitarian supply chains and performance measurement schemes in practice

Author

Listed:
  • Giulia Santarelli
  • Hella Abidi
  • Matthias Klumpp
  • Alberto Regattieri

Abstract

Purpose - – The purpose of this paper is to provide a system for the performance evaluation of humanitarian supply chains. The system will help humanitarian organizations (HOs) to make better decisions, improve their performance, and provide accountability, as well as helping them measure their operational performance during disaster response and reconstruction projects. Design/methodology/approach - – A holistic and implementable performance measurement system was developed to measure the operational performance of HOs during disaster response and reconstruction projects. The system is divided into five categories with several key performance indicators (KPIs) being identified for each; identifiers are qualitative and quantitative, as well as financial and non-financial. Findings - – Empirical testing of the system demonstrated the low use of existing performance indicators in humanitarian supply chains and the possible added value for HOs to improve their operational efficiency. Social implications - – The performance measurement system could help HOs improve their operations and resource allocation. Originality/value - – The paper is one of the first research contributions in which a sample of developed KPIs is empirically tested in various HOs. Prior to this paper, a limited number of articles examined the performance of HOs, and no defined system of KPIs existed. By analyzing real results in the field of the humanitarian projects and applying the proposed performance measurement system, it will be possible to define a set of best approaches to improve the effectiveness and efficiency of humanitarian supply chains.

Suggested Citation

  • Giulia Santarelli & Hella Abidi & Matthias Klumpp & Alberto Regattieri, 2015. "Humanitarian supply chains and performance measurement schemes in practice," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(6), pages 784-810, July.
    • Handle: RePEc:eme:ijppmp:v:64:y:2015:i:6:p:784-810
    DOI: 10.1108/IJPPM-11-2013-0185
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    Citations

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    Cited by:

    1. Birdoğan Baki & Nermin Abuasad, 2020. "The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 8(2), pages 163-180, December.
    2. Charbel José Chiappetta Jabbour & Vinicius Amorim Sobreiro & Ana Beatriz Lopes de Sousa Jabbour & Lucila Maria Souza Campos & Enzo Barberio Mariano & Douglas William Scott Renwick, 2019. "An analysis of the literature on humanitarian logistics and supply chain management: paving the way for future studies," Annals of Operations Research, Springer, vol. 283(1), pages 289-307, December.
    3. Laura Laguna-Salvadó & Matthieu Lauras & Uche Okongwu & Tina Comes, 2019. "A multicriteria Master Planning DSS for a sustainable humanitarian supply chain," Annals of Operations Research, Springer, vol. 283(1), pages 1303-1343, December.
    4. Lijo John & Anand Gurumurthy, 2022. "Are quantity flexibility contracts with discounts in the presence of spot market procurement relevant for the humanitarian supply chain? An exploration," Annals of Operations Research, Springer, vol. 315(2), pages 1775-1802, August.
    5. Jimoh Eniola Olaogbebikan & Richard Oloruntoba, 2019. "Similarities between disaster supply chains and commercial supply chains: a SCM process view," Annals of Operations Research, Springer, vol. 283(1), pages 517-542, December.
    6. Lijo John & Anand Gurumurthy & Arqum Mateen & Gopalakrishnan Narayanamurthy, 2022. "Improving the coordination in the humanitarian supply chain: exploring the role of options contract," Annals of Operations Research, Springer, vol. 319(1), pages 15-40, December.
    7. Abhishek Behl & Pankaj Dutta, 2019. "Humanitarian supply chain management: a thematic literature review and future directions of research," Annals of Operations Research, Springer, vol. 283(1), pages 1001-1044, December.
    8. Rajak, Sonu & Mathiyazhagan, K. & Agarwal, Vernika & Sivakumar, K. & Kumar, Vikas & Appolloni, Andrea, 2022. "Issues and analysis of critical success factors for the sustainable initiatives in the supply chain during COVID- 19 pandemic outbreak in India: A case study," Research in Transportation Economics, Elsevier, vol. 93(C).
    9. Hossein Baharmand & Tina Comes & Matthieu Lauras, 2019. "Defining and measuring the network flexibility of humanitarian supply chains: insights from the 2015 Nepal earthquake," Annals of Operations Research, Springer, vol. 283(1), pages 961-1000, December.
    10. Pravin Kumar & Rajesh Kr Singh, 2022. "Application of Industry 4.0 technologies for effective coordination in humanitarian supply chains: a strategic approach," Annals of Operations Research, Springer, vol. 319(1), pages 379-411, December.

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