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The impact of business intelligence on supply chain performance with emphasis on integration and agility–a mixed research approach

Author

Listed:
  • Taha Jafari
  • Azim Zarei
  • Adel Azar
  • Alireza Moghaddam

Abstract

Purpose - The paper aims to explore how business intelligence (BI), integration and agility influence supply chain performance. Design/methodology/approach - The study was performed by the exploratory sequential mixed method in two phases including meta-synthesis as a qualitative method and survey as a quantitative method. Data were collected through a survey of 369 Iranian companies across various industries. Structural equation modeling was used to test hypotheses. Findings - The results show that BI, integration and agility play an important role in achieving better supply chain performance. In the meantime, BI has the greatest impact on supply chain performance. Additionally, BI has a positive and significant effect on the integration and agility of the supply chain. The study also found that integration has a direct effect on supply chain agility. Originality/value - To the best of the authors' knowledge, the paper theoretically and empirically presents a new conceptual model of the relationship between BI, integration, agility and supply chain performance. The study helps researchers and practitioners to achieve insights into supply chain performance improvement.

Suggested Citation

  • Taha Jafari & Azim Zarei & Adel Azar & Alireza Moghaddam, 2021. "The impact of business intelligence on supply chain performance with emphasis on integration and agility–a mixed research approach," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 72(5), pages 1445-1478, December.
    • Handle: RePEc:eme:ijppmp:ijppm-09-2021-0511
    DOI: 10.1108/IJPPM-09-2021-0511
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