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A proposed maturity model to improve warehouse performance

Author

Listed:
  • Loay Salhieh
  • Waed Alswaer

Abstract

Purpose - The purpose of this paper is to propose a maturity model to improve warehouse performance. Design/methodology/approach - This paper will follow De Bruinet al’s(2005) suggested six relevant phases: scope, design, populate, test, deploy and maintain in developing the proposed maturity model. This study concentrates on the first five phases. Findings - The proposed warehouse maturity model can be used as descriptive, benchmarking and a prescriptive with a road map for improvement. Practical implications - The warehouse maturity model was proposed to let warehouse managers evaluate their practices and assess them by maturity level. Then, the proposed warehouse maturity model can be utilized to develop a set of plans for conducting projects to improve the warehouse practices, techniques and tools. Originality/value - The proposed warehouse maturity model contributes to fill the shortages of maturity model addressing the warehouse environment. In particular, it provides a useful tool to establish the overall maturity level of a warehouse system. The proposed maturity model supports strategic decisions oriented toward improvement capabilities of the warehouse and to compete based on service level provided.

Suggested Citation

  • Loay Salhieh & Waed Alswaer, 2021. "A proposed maturity model to improve warehouse performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 71(8), pages 3724-3746, May.
    • Handle: RePEc:eme:ijppmp:ijppm-01-2021-0043
    DOI: 10.1108/IJPPM-01-2021-0043
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    Citations

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    Cited by:

    1. Sadia Samar Ali & Rajbir Kaur & Shahbaz Khan, 2023. "Evaluating sustainability initiatives in warehouse for measuring sustainability performance: an emerging economy perspective," Annals of Operations Research, Springer, vol. 324(1), pages 461-500, May.

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