IDEAS home Printed from https://ideas.repec.org/a/eme/ajemsp/ajems-04-2022-0138.html
   My bibliography  Save this article

Employee engagement and performance of MSMEs during COVID-19: the moderating effect of job demands and job resources

Author

Listed:
  • Rosemary Boateng Coffie
  • Raymond Gyimah
  • Kofi Agyenim Boateng
  • Alimatu Sardiya

Abstract

Purpose - This study explores how employee engagement (EE) influences employee performance and how this relationship is moderated by job demands and job resources among micro, small and medium enterprises (MSMEs) in an emerging economy context during the COVID-19 pandemic. Design/methodology/approach - The study adopts the survey and quantitative approach to gathering data from 395 MSMEs operating in an emerging economy in sub-Saharan Africa. Data were analyzed using Partial Least Squares, version 3.0. Findings - The results reveal that EE significantly influences employee performance among MSMEs during the pandemic. Also, job resources were found to be significant predictors of EE in the MSME sector. In contrast, job demands did not have a significant effect on EE during the pandemic. Finally, job resources but not job demand moderate the relationship between EE and employee performance. Originality/value - This study is one of the earliest to explore the effects of EE on employee performance and how this relationship is moderated by job resources and job demands in sub-Saharan Africa's MSME sector since the influx of COVID-19.

Suggested Citation

  • Rosemary Boateng Coffie & Raymond Gyimah & Kofi Agyenim Boateng & Alimatu Sardiya, 2023. "Employee engagement and performance of MSMEs during COVID-19: the moderating effect of job demands and job resources," African Journal of Economic and Management Studies, Emerald Group Publishing Limited, vol. 14(2), pages 238-251, February.
    • Handle: RePEc:eme:ajemsp:ajems-04-2022-0138
    DOI: 10.1108/AJEMS-04-2022-0138
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/AJEMS-04-2022-0138/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/AJEMS-04-2022-0138/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/AJEMS-04-2022-0138?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ajemsp:ajems-04-2022-0138. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.