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Zerbitzuaren kalitatea merkataritzan: UNE175001 araua

Author

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  • Allur Aranburu, Erlantz

Abstract

Azken urteotan, izugarri hedatu dira gure erakundeetan kalitatearen kudeaketa terminoaren baitan bil daitezkeen kudeaketa eta antolaketarako tresna, metodologia eta ideiak. Aipatzeko modukoak dira, besteak beste, ISO 9000 kalitate-arauek eta EFQM ereduak gurean izan duten oihartzuna. Horrenbestez, gure enpresa asko eta asko buru-belarri murgildu dira kalitatearen higikundean. Gehien erabili izan diren ereduak aipatutako eredu orokor horiek izan dira. Hala ere, badira enpresa zein sektore jakin batzuetako ezaugarriak ontuan izanik horiei hobeto egokitu ahal izateko garaturiko ereduak ere. Horietako baten berri ematea da artikulu honen helburua.

Suggested Citation

  • Allur Aranburu, Erlantz, 2010. "Zerbitzuaren kalitatea merkataritzan: UNE175001 araua," Revista de Dirección y Administración de Empresas, Universidad del País Vasco - Escuela Universitaria de Estudios Empresariales de San Sebastián.
    • Handle: RePEc:ehu:rdadme:9575
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    File URL: https://addi.ehu.es/handle/10810/9575
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