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Process management in healthcare.Sant Camil Hospital case study

Author

Listed:
  • Sánchez Ruiz, Lidia
  • Blanco Rojo, Beatriz
  • Simón, Rosa María

Abstract

Nowadays due to the crisis, some government measures are aimed at reducing healthcare spending, affecting in some level or another the quality offered. Process management is said to be a useful tool for reducing healthcare costs by improving management without any additional economic investment. That is doing more with the same resources and without reducing the quality offered. In this study an empirical case of a Catalan hospital is presented. Overall, the usefulness of process management in the healthcare sector is shown and some tips are provided for those managers that want to implement this management system in their hospitals. This work is also interesting for those managers responsible for the National Healthcare System due to a big question is stated: what would happen if process management was implemented in the whole healthcare system?

Suggested Citation

  • Sánchez Ruiz, Lidia & Blanco Rojo, Beatriz & Simón, Rosa María, 2013. "Process management in healthcare.Sant Camil Hospital case study," Revista de Dirección y Administración de Empresas, Universidad del País Vasco - Escuela Universitaria de Estudios Empresariales de San Sebastián.
    • Handle: RePEc:ehu:rdadme:11412
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    File URL: https://addi.ehu.es/handle/10810/11412
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