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Katilima Dayali Spor Hizmetlerinde Hizmet Kalitesi Modelleri


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  • Süleyman Murat YILDIZ

    (Balikesir Üniversitesi, Beden Egitimi ve Spor Yüksekokulu)

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    Bu makalenin amaci, katilima dayali spor hizmetlerinde kaliteyi incelemek ve günümüze kadar yapilmis olan arastirmalarin bir özetini ortaya koymaktir. Bu inceleme, spor hizmetleri ile iliskili literatürün hala olusum safhasinda oldugunu ve gelistirilen modeller üzerinde bir uzlasmanin olmadigini, ayrica katilima dayali spor hizmetlerinin diger hizmet sektörlerinden farkli öznitelik ve boyutlara sahip oldugunu göstermektedir. Sonuc olarak, yapilan arastirmalarin ortaya cikardigi modeller, daha da netlesmesi acisindan, gelecekte farkli örneklem gruplari üzerinde test edilmesine ihtiyac duymaktadir.

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    Bibliographic Info

    Article provided by Ege University Faculty of Economics and Administrative Sciences in its journal Ege Academic Review.

    Volume (Year): 9 (2009)
    Issue (Month): 4 ()
    Pages: 1213-1224

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    Handle: RePEc:ege:journl:v:9:y:2009:i:4:p:1213-1224

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    Related research

    Keywords: Hizmet kalitesi; model; ölcek; spor;

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