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The experience of system design: A hermeneutic of organizational action

Author

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  • Boland, Richard J.
  • Day, Wesley F.

Abstract

An interpretive description of the experience of being an information system designer is developed through a series of in-depth interviews. The subject is a system analyst responsible for developing a computer system in a small organization. The study is a hermeneutic of organizational action in that it reads the text of the subject's experience and discloses structures of meaning being drawn upon during the system design process. These structures of meaning are discussed along three dimensions: the experience of moving through and being located within the organizational space, the experience of interacting with others during the task of system design and the experience of making moral choices

Suggested Citation

  • Boland, Richard J. & Day, Wesley F., 1989. "The experience of system design: A hermeneutic of organizational action," Scandinavian Journal of Management, Elsevier, vol. 5(2), pages 87-104.
    • Handle: RePEc:eee:scaman:v:5:y:1989:i:2:p:87-104
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    Cited by:

    1. Scott, Susan V., 1999. "IT-enabled credit risk modernization: a revolution under the cloak of normality," LSE Research Online Documents on Economics 37871, London School of Economics and Political Science, LSE Library.
    2. A. Georges L. Romme, 2003. "Making a Difference: Organization as Design," Organization Science, INFORMS, vol. 14(5), pages 558-573, October.

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