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Outcomes of job crafting among flight attendants

Author

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  • Karatepe, Osman M.
  • Eslamlou, Aram

Abstract

Underpinned by Job Demands-Resources theory, our study proposes and tests a conceptual model that examines the outcomes of job crafting among flight attendants. Specifically, our study links job crafting, as manifested by increasing structural job resources, increasing social job resources, and increasing challenging job demands, to quitting intentions and service recovery performance through work engagement. Our study used a time-lagged design and multiple sources of data. The results from structural equation modeling reveal that job crafting fosters flight attendants' work engagement and service recovery performance. As hypothesized, work engagement alleviates quitting intentions. Consistent with our prediction, work engagement mediates the influence of job crafting on quitting intentions. Contrary to what has been hypothesized, the empirical data do not lend any support to the mediating role of work engagement in the relationship between job crafting and service recovery performance.

Suggested Citation

  • Karatepe, Osman M. & Eslamlou, Aram, 2017. "Outcomes of job crafting among flight attendants," Journal of Air Transport Management, Elsevier, vol. 62(C), pages 34-43.
    • Handle: RePEc:eee:jaitra:v:62:y:2017:i:c:p:34-43
    DOI: 10.1016/j.jairtraman.2017.02.005
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    Citations

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    Cited by:

    1. Öge, Ercan & Çetin, Mehmet & Top, Seyfi, 2018. "The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 25-35.
    2. Karatepe, Osman M. & Kim, Taegoo Terry, 2020. "Investigating the selected consequences of boreout among cabin crew," Journal of Air Transport Management, Elsevier, vol. 82(C).
    3. Tang, Au Due & Chang, Man-Ling & Wang, Tsu-Hui & Lai, Cheng-Hao, 2020. "How to create genuine happiness for flight attendants: Effects of internal marketing and work-family interface," Journal of Air Transport Management, Elsevier, vol. 87(C).
    4. Adil Zahoor, 2021. "Job crafting and service recovery performance: insight from Indian retail banking," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 48(1), pages 115-126, March.
    5. Tianzhou Ren & Lele Cao & Tachia Chin, 2020. "Crafting Jobs for Occupational Satisfaction and Innovation among Manufacturing Workers Facing the COVID-19 Crisis," IJERPH, MDPI, vol. 17(11), pages 1-12, June.

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