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Disability-accessibility of airlines’ Web sites for US reservations online

Author

Listed:
  • Gutierrez, Charletta F.
  • Loucopoulos, Constantine
  • Reinsch, Roger W.

Abstract

With the number of disabled travelers continuously increasing, the airline industry is faced with the challenges associated with making online reservations accessible to the disabled. In this paper, we investigate the disability-accessibility of the online reservations systems of commercial US airline carriers, as well as, those of foreign carriers that fly to/from the US.

Suggested Citation

  • Gutierrez, Charletta F. & Loucopoulos, Constantine & Reinsch, Roger W., 2005. "Disability-accessibility of airlines’ Web sites for US reservations online," Journal of Air Transport Management, Elsevier, vol. 11(4), pages 239-247.
    • Handle: RePEc:eee:jaitra:v:11:y:2005:i:4:p:239-247
    DOI: 10.1016/j.jairtraman.2005.01.006
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    Cited by:

    1. Darcy, Simon, 2010. "Inherent complexity: Disability, accessible tourism and accommodation information preferences," Tourism Management, Elsevier, vol. 31(6), pages 816-826.

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