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Decoding digital transformational outsourcing: The role of service providers’ capabilities

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  • Mazumder, Sudipto
  • Garg, Swapnil

Abstract

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.

Suggested Citation

  • Mazumder, Sudipto & Garg, Swapnil, 2021. "Decoding digital transformational outsourcing: The role of service providers’ capabilities," International Journal of Information Management, Elsevier, vol. 58(C).
    • Handle: RePEc:eee:ininma:v:58:y:2021:i:c:s0268401220314948
    DOI: 10.1016/j.ijinfomgt.2020.102295
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    Cited by:

    1. Jianhua Zhu & Julien S. Baker & Zhiting Song & Xiao-Guang Yue & Wenqi Li, 2023. "Government regulatory policies for digital transformation in small and medium-sized manufacturing enterprises: an evolutionary game analysis," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-18, December.

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