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Motives for establishing shared service centers in public administrations

Author

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  • Janssen, Marijn
  • Joha, Anton

Abstract

Shared service centers (SSCs) have gained the interest of politicians and public administrations to improve efficiency. By unbundling and centralizing activities, the basic premise for SSCs seems to be that services provided by one local department can be provided to others with relatively few efforts. The introduction of a SSC is a major decision having a long-term impact on all the participants and is often competing with outsourcing arrangements. As such it is of essential importance to get a better understanding of the motives for introducing SSCs.

Suggested Citation

  • Janssen, Marijn & Joha, Anton, 2006. "Motives for establishing shared service centers in public administrations," International Journal of Information Management, Elsevier, vol. 26(2), pages 102-115.
    • Handle: RePEc:eee:ininma:v:26:y:2006:i:2:p:102-115
    DOI: 10.1016/j.ijinfomgt.2005.11.006
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    Cited by:

    1. Dongshu Jiang & ZhiXing Ni & Yuxiu Chen & Xue Chen & Chaohong Na, 2022. "Influence of Financial Shared Services on the Corporate Debt Cost under Digitalization," Sustainability, MDPI, vol. 15(1), pages 1-17, December.
    2. Zuzanna Kowalik & Piotr Lewandowski & Tomasz Geodecki & Maciej Grodzicki, 2023. "Automation In Shared Service Centres: Implications For Skills And Autonomy In A Global Organisation," IBS Working Papers 08/2023, Instytut Badan Strukturalnych.
    3. Borman, Mark & Janssen, Marijn, 2013. "Reconciling two approaches to critical success factors: The case of shared services in the public sector," International Journal of Information Management, Elsevier, vol. 33(2), pages 390-400.
    4. Paagman, Arnaud & Tate, Mary & Furtmueller, Elfi & de Bloom, Jessica, 2015. "An integrative literature review and empirical validation of motives for introducing shared services in government organizations," International Journal of Information Management, Elsevier, vol. 35(1), pages 110-123.

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