IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v25y2005i6p516-532.html
   My bibliography  Save this article

The assessment of usability of electronic shopping: A heuristic evaluation

Author

Listed:
  • Chen, Sherry Y.
  • Macredie, Robert D.

Abstract

Today there are thousands of electronic shops accessible via the Web. Some provide user-friendly features whilst others seem not to consider usability factors at all. Yet, it is critical that the electronic shopping interface is user-friendly so as to help users to obtain their desired results. This study applied heuristic evaluation to examine the usability of current electronic shopping. In particular, it focused on four UK-based supermarkets offering electronic services: including ASDA, Iceland, Sainsbury, and Tesco. The evaluation consists of two stages: a free-flow inspection and a task-based inspection. The results indicate that the most significant and common usability problems have been found to lie within the areas of ‘User Control and Freedom’ and ‘Help and Documentation’. The findings of this study are applied to develop a set of usability guidelines to support the future design of effective interfaces for electronic shopping.

Suggested Citation

  • Chen, Sherry Y. & Macredie, Robert D., 2005. "The assessment of usability of electronic shopping: A heuristic evaluation," International Journal of Information Management, Elsevier, vol. 25(6), pages 516-532.
    • Handle: RePEc:eee:ininma:v:25:y:2005:i:6:p:516-532
    DOI: 10.1016/j.ijinfomgt.2005.08.008
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401205000873
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2005.08.008?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sherry Y. Chen & Robert D. Macredie, 2002. "Cognitive styles and hypermedia navigation: Development of a learning model," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 53(1), pages 3-15.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Udo, Godwin J. & Bagchi, Kallol K. & Kirs, Peeter J., 2010. "An assessment of customers’ e-service quality perception, satisfaction and intention," International Journal of Information Management, Elsevier, vol. 30(6), pages 481-492.
    2. Juana Isabel Méndez & Adán Medina & Pedro Ponce & Therese Peffer & Alan Meier & Arturo Molina, 2022. "Evolving Gamified Smart Communities in Mexico to Save Energy in Communities through Intelligent Interfaces," Energies, MDPI, vol. 15(15), pages 1-29, July.
    3. Pee, L.G. & Jiang, James & Klein, Gary, 2018. "Signaling effect of website usability on repurchase intention," International Journal of Information Management, Elsevier, vol. 39(C), pages 228-241.
    4. Thanaa Saad AlSalem & Majed Aadi AlShamari, 2023. "Assessing Interactive Web-Based Systems Using Behavioral Measurement Techniques," Future Internet, MDPI, vol. 15(11), pages 1-35, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:25:y:2005:i:6:p:516-532. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.