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Getting what you paid for: quality of service and wireless connection to the internet

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  • Kemp, Andrew H.

Abstract

‘Quality of service’ (QoS) has risen in importance for controlling and measuring the transfer of information over communications networks as they have migrated from individual-links to interconnected-networks (and indeed to the Internet itself). Charging for services contributes to the requirement for prescribed levels of quality. Two different basic paradigms for communications networks are used, circuit-switched and packets-switched. The difference between these two have a significant impact on performance and hence on QoS issues. The Internet uses packet-switched and different QoS solutions have been standardised, IntServ and DiffServ. The mobile communications sector currently uses circuit-switching but is migrating to a packet-switched basis. This paper briefly reviews these developments and looks at possible future developments.

Suggested Citation

  • Kemp, Andrew H., 2005. "Getting what you paid for: quality of service and wireless connection to the internet," International Journal of Information Management, Elsevier, vol. 25(2), pages 107-115.
    • Handle: RePEc:eee:ininma:v:25:y:2005:i:2:p:107-115
    DOI: 10.1016/j.ijinfomgt.2004.10.011
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    Cited by:

    1. Deng, Zhaohua & Lu, Yaobin & Wei, Kwok Kee & Zhang, Jinlong, 2010. "Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China," International Journal of Information Management, Elsevier, vol. 30(4), pages 289-300.

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