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How to Make IT Work:: Cognitive Perspectives for Better Information Technologies Performance

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  • Raz, Ornit
  • Goldberg, Albert

Abstract

The successful implementation of new information technologies depends on the beliefs and expectations of both managers and workers. Consequently, a new information technology may enable higher productivity in one social setting while limiting or even reducing productivity within another milieu. We present a new concept called "Cognitive Knowledge Identity" (CKI) that distinguishes between three types of systems in organizations: Tayloristic, Expert, and Innovation. This cognitive aspect of organizational culture operates as a basic social system framework that governs the effective use of IT in organizations. This paper presents practical aspects for managers that lead for better Information Technology performance.

Suggested Citation

  • Raz, Ornit & Goldberg, Albert, 0. "How to Make IT Work:: Cognitive Perspectives for Better Information Technologies Performance," European Management Journal, Elsevier, vol. 24(2-3), pages 199-205, April.
    • Handle: RePEc:eee:eurman:v:24:y::i:2-3:p:199-205
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    Cited by:

    1. Camisón-Haba, Sergio & González-Cruz, Tomás, 2020. "Information assets: A typology of disclosed and non-disclosed information," Technological Forecasting and Social Change, Elsevier, vol. 160(C).

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