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Evaluation of the Performance of Bushehr’s Medical Sciences University and Health Service Center Based on the Organizational Excellence Model of Europe’s Quality Management Foundation

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  • Parvaneh Rastgoo

    (Expert of Public Management, Vice-Chancellor for Culture & Student Affairs, Bushehr University of Medical Sciences, Bushehr, Iran.)

Abstract

The present study was aimed to evaluate performance in Bushehr’s Medical Sciences University and Health Service Center based on the organizational excellence model of Europe’s Quality Management Foundation. The present research was practical in terms of objective; and in terms of data collection method, it was descriptive-survey. The statistical population consisted of 2000 students from Bushehr’s Medical Sciences University and Health Service Center, from whom 322 individuals were selected as sample size, using Morgan Table and a stratified random sampling method. In order to collect data, a standard organizational excellence questionnaire (EFQM) (2010) with 55 items was used. Using Cronbach’s alpha, the reliability of the questionnaire was calculated to be 0.82; in addition, in order to calculate the validity of the questionnaire, content validity was used; then the questionnaire was approved by experts. Data analysis was done using SPSS software in two sections: Inferential and descriptive (single-sample t-test). Findings showed that organizational excellence in Bushehr’s Medical Sciences University and Health Service Center was in a favorable level (higher than a medium level) for components such as leadership, strategies, employees, partnership, resources, processes, employee results, society results, key results, and customer results.

Suggested Citation

  • Parvaneh Rastgoo, 2017. "Evaluation of the Performance of Bushehr’s Medical Sciences University and Health Service Center Based on the Organizational Excellence Model of Europe’s Quality Management Foundation," International Review of Management and Marketing, Econjournals, vol. 7(3), pages 188-195.
    • Handle: RePEc:eco:journ3:2017-03-24
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    References listed on IDEAS

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    1. Mohammad Hakkak & Masoud Ghodsi, 2015. "Impact of implementing total productive maintenance system on organisational excellence based on EFQM model," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 8(2), pages 197-209.
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      More about this item

      Keywords

      Customer Results; Organizational Excellence; Organizational Excellence Model of Europe’s Quality Management Foundation; Performance Evaluation;
      All these keywords.

      JEL classification:

      • C32 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Time-Series Models; Dynamic Quantile Regressions; Dynamic Treatment Effect Models; Diffusion Processes; State Space Models
      • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products
      • O47 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity - - - Empirical Studies of Economic Growth; Aggregate Productivity; Cross-Country Output Convergence

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