IDEAS home Printed from https://ideas.repec.org/a/eco/journ3/2017-01-29.html
   My bibliography  Save this article

Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency

Author

Listed:
  • Rashidah Mohamad Ibrahim

    (Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia,)

  • Mazuri Abd Ghani

    (Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia,)

  • Noorul Hafizah Hashim

    (Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia,)

  • Aziz Amin

    (Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia)

Abstract

Local Government (LG) being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the main service providers, LG has yet to meet the public expectations as many complaints have being filed towards its operational issues as evidenced from statistical data from Public Complaint Bureau (PCB). Thus, in responding to PCB statistics and lack in-depth research on LG, this paper aims to investigate the relationship between leader-member exchange (LMX) and Organizational Citizenship Behaviors (OCB) among LG’ employees working in Southern region of Malaysia. Multiple regression analysis from a data set of 222 respondents, after factor analysis, revealed that LMX-affect respect and LMX-contribution have positive impact towards OCB while LMX-loyalty was found to be insignificant. A moderate 54% of variance in OCB has been explained. This study has provided empirical insights in supporting social exchange theory that quality LMX relationship has the ability to invoke OCB readiness. Due to LG constant interactions with the public, enhancement in dyadic relationship can help in reducing the level of complaints and towards improving the much needed operational efficiency.

Suggested Citation

  • Rashidah Mohamad Ibrahim & Mazuri Abd Ghani & Noorul Hafizah Hashim & Aziz Amin, 2017. "Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 216-221.
    • Handle: RePEc:eco:journ3:2017-01-29
    as

    Download full text from publisher

    File URL: http://www.econjournals.com/index.php/irmm/article/download/3385/pdf
    Download Restriction: no
    File URL: http://www.econjournals.com/index.php/irmm/article/view/3385/pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mahfooz A. Ansari & Zainal A. Ahmad & Rehana Aafaqi, 2004. "Organizational Leadership in the Malaysian Context," World Scientific Book Chapters, in: Dean Tjosvold & Kwok Leung (ed.), Leading In High Growth Asia Managing Relationship for Teamwork and Change, chapter 5, pages 109-138, World Scientific Publishing Co. Pte. Ltd..
    2. Teoh Wee Jim & Bernard Hi & Lee Kah Shing & Ong Siew Lin & Siti Yasmin & Sofiah Kadar Khan, 2013. "The Factors Affecting Organizational Citizenship Behavior in Banking Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 1(5), pages 178-192.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Weipeng Lin & Jingjing Ma & Qi Zhang & Jenny Chen Li & Feng Jiang, 2018. "How is Benevolent Leadership Linked to Employee Creativity? The Mediating Role of Leader–Member Exchange and the Moderating Role of Power Distance Orientation," Journal of Business Ethics, Springer, vol. 152(4), pages 1099-1115, November.
    2. Anna Kwiotkowska & Radosław Wolniak & Bożena Gajdzik & Magdalena Gębczyńska, 2022. "Configurational Paths of Leadership Competency Shortages and 4.0 Leadership Effectiveness: An fs/QCA Study," Sustainability, MDPI, vol. 14(5), pages 1-21, February.
    3. Yu Ghee Wee & Kamarul Zaman Ahmad, 2011. "Reducing employees’ turnover intention through Hr-induced organizational citizenship behaviour: Leader-member exchange as the mediator," International Journal of Business and Social Research, LAR Center Press, vol. 1(1), pages 70-93, December.
    4. Kamilah Kamaludin & Kamil Zaki Kamaludin, 2017. "User Acceptance of the Human Resource Information System: A Study of a Private Hospital in Malaysia," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 207-217.
    5. Anna Kwiotkowska & Bożena Gajdzik & Radosław Wolniak & Jolita Vveinhardt & Magdalena Gębczyńska, 2021. "Leadership Competencies in Making Industry 4.0 Effective: The Case of Polish Heat and Power Industry," Energies, MDPI, vol. 14(14), pages 1-21, July.
    6. Kenny S. L. Cheah & Zuraidah Abdullah & Min Xiao, 2022. "Mediating Role of Intra-Team Conflict between Paternalistic Leadership and Decision-Making Quality among China University’s CMT during COVID-19," IJERPH, MDPI, vol. 19(18), pages 1-19, September.

    More about this item

    Keywords

    Organizational Citizenship Behavior; Local Government; Leader-Member Exchange;
    All these keywords.

    JEL classification:

    • H70 - Public Economics - - State and Local Government; Intergovernmental Relations - - - General
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eco:journ3:2017-01-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ilhan Ozturk (email available below). General contact details of provider: http://www.econjournals.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.