How People Interact with Technology based on Natural and Artificial Intelligence

This paper aims to analyse the different forms of intelligence within organizations in a systemic and inclusive vision, in order to design an integrated environment based on Artificial Intelligence (AI) and Collective Intelligence (CI). This way we effectively shift the classical approaches of connecting people with people using collaboration tools (which allow people to work together, such as videoconferencing or email, groupware in virtual space, forums, workflow), of connecting people with a series of content management knowledge (taxonomies and documents classification, ontologies or thesauri, search engines, portals), to the current approaches of connecting people on the use (automatic) of operational knowledge to solve problems and make decisions based on intellectual cooperation. Few technologies have the big potential to review how we live, move, and work. Artificial intelligence (AI) is nowdays equivalent of electricity and the Internet. AI is expected to bring massive shifts in how people perceive and interact with technology, with machines performing a wider range of tasks, in many cases doing a better job than humans.