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The Financial Literacy Of Clients – An Important Factor For Banks’ Successful Digitalization

Author

Listed:
  • Reneta Dimitrova

    (New Bulgarian University)

Abstract

The digitalization of banking operations and the opportunities it provides the clients with has been an important aspect of banking for decades. Banks are among the financial institutions that work actively so that they do not lag behind the global e-business which is moving forward. Successful banking digitalization depends on numerous factors whereas one of them is clients’ financial literacy which significantly predefines how the process of banks’ digital transformation would continue. The research is aimed at outlining banking digitalization’s dependency on the literacy level of clients and the policies to be implemented so that it is successful.

Suggested Citation

  • Reneta Dimitrova, 2022. "The Financial Literacy Of Clients – An Important Factor For Banks’ Successful Digitalization," Economic Archive, D. A. Tsenov Academy of Economics, Svishtov, Bulgaria, issue 1 Year 20, pages 23-33.
    • Handle: RePEc:dat:earchi:y:2022:i:1:p:23-33
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    File URL: http://hdl.handle.net/10610/4618
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    More about this item

    Keywords

    digitalization; commercial banks; clients; financial literacy;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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