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Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks

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  • Yilmaz Börekçi, Dilek
  • IÅŸeri Say, Arzu
  • Kabasakal, Hayat
  • Rofcanin, Yasin

Abstract

Supplier–buyer exchange relationship and quality of that relationship (supplier satisfaction and commitment) have been examined from various angles in the extant literature. Yet, there is a paucity of research investigating the influence of supplier characteristics – especially supplier resilience – on relationship quality. Driven to fill this gap, this study aims to develop theory of the influence of perceived benefits from supplier–buyer exchange relationship and supplier resilience on relationship quality. Data drawn from 97 supplier–buyer dyads were used. Hierarchical regression analyses showed the positive influence of both perceived benefits from supplier–buyer exchange relationships and supplier resilience on relationship quality. Further empirical and theoretical implications, as well as the limitations of the study, are discussed.

Suggested Citation

  • Yilmaz Börekçi, Dilek & IÅŸeri Say, Arzu & Kabasakal, Hayat & Rofcanin, Yasin, 2014. "Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks," Journal of Management & Organization, Cambridge University Press, vol. 20(6), pages 808-831, November.
    • Handle: RePEc:cup:jomorg:v:20:y:2014:i:06:p:808-831_00
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    Cited by:

    1. Croucher, Richard & Glaister, Keith W. & Rizov, Marian & Rofcanin, Yasin & Wood, Geoffrey, 2020. "Challenges and Resilience: Managers’ perceptions of firm performance following M&As," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 69(4), pages 1470-1505.
    2. Madjid Tavana & Salman Nazari-Shirkouhi & Hamidreza Farzaneh Kholghabad, 2021. "An integrated quality and resilience engineering framework in healthcare with Z-number data envelopment analysis," Health Care Management Science, Springer, vol. 24(4), pages 768-785, December.

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