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Quality Management Evaluation In Milk Processing Plants: A Case Study

Author

Listed:
  • Rocío Himelda Santoyo Ardila
  • Sandra Milena Zambrano Vargas

Abstract

En el presente artículo se muestran los resultados de la investigación realizada a un grupo de fábricas procesadoras de lácteos en el departamento de Boyacá, el objetivo principal se centra en realizar un diagnóstico para conocer el nivel de avance que han tenido en cuanto a la estandarización de sus procesos productivos, desde el punto de vista del desarrollo de su gestión de procesos. Se disena un formato de auditoría que es aplicado en ocho de las diez empresas de este sector ubicadas en el municipio de Belén, analizando los factores claves de una gestión de calidad a partir de los lineamientos de la norma NTC 6001 y de los avances teóricos de diferentes autores. Los resultados muestran una enorme necesidad de seguir investigando sobre el tema debido a los incipientes logros de las empresas que desde su creación han venido trabajando de forma empírica, además evidencian poco crecimiento en lo económico.

Suggested Citation

  • Rocío Himelda Santoyo Ardila & Sandra Milena Zambrano Vargas, 2013. "Quality Management Evaluation In Milk Processing Plants: A Case Study," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, December.
    • Handle: RePEc:col:000180:011742
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    More about this item

    Keywords

    Gestión de calidad; Estandarización de procesos productivos; Gestión de procesos.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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